Get support
from Segmind.

Segmind support has two channels. Ask platform, API and technical questions in the Segmind Discord community, starting in #ai-support-bot and then #platform-support. Email support@segmind.com for invoices, payments, refunds and account questions. Business and Scale plan customers can also email support@segmind.com for technical help.

The Segmind support email address is support@segmind.com. Use it for invoices, payments, refunds and account questions. Customers on the Business and Scale plans can also use it for technical help. On other plans, ask platform and API questions in the Segmind Discord community.

Email support@segmind.com with your account email, the transaction date and amount, what you bought (credits or a subscription), your reason, and whether you want a full or partial refund. Segmind refunds credits that are unused and have not expired, minus any transaction fees, and reviews each request against its refund policy.

Segmind support response targets depend on the plan: 5 business days on Pro, 2 business days on Business and 1 business day on Scale, as of 13 Oct 2026. The Flexible plan is supported by the community on Discord. Enterprise plans add dedicated Slack support and custom SLAs.

Segmind Scale customers get a dedicated support channel on Discord, created automatically when they subscribe, with the invite sent by email. Segmind engineers read it, not a bot, and it carries a one business day response target. Scale customers can also email support@segmind.com.

No. Segmind charges nothing for a request that fails, whether from invalid parameters, a server error, a timeout or content moderation. Your Segmind balance drops only when a request returns a successful response, and then by the actual cost of that run.

No. Segmind does not offer phone support. If someone claiming to be Segmind support staff offers to help you over the phone, do not share account or payment details with them. Contact Segmind through the Discord community or support@segmind.com instead.

Segmind documentation is at docs.segmind.com. It covers getting started, authentication, every model API, Pixelflow, billing, teams and the refund policy, so many questions can be answered there without contacting Segmind support.